If you are unable to receive/display push messages or badge icons on your smartphone, navigate to your profile. If the following message is displayed below, please proceed as follows to resolve the problem.
- Log out/log out of the app
- Close the app completely (not just move it to the background)
- Restart the app and log in again
If you are still unable to receive push messages / badges, please follow the steps listed below.
Check whether the notifications for the app are activated at the operating system level of the respective device:
¶ Android
Go to Settings - Apps - LOLYO App - Notifications and make sure that the notifications are allowed.
¶ Generate push token again
If the notifications are allowed, you can try to generate the required push token again:
Step 1:
Place a finger on a part of the screen (within LOLYO) and drag from top to bottom. A refresh of the page should be triggered.
Step 2:
Exit the app. Navigate to Settings - Apps - find your LOLYO app and click on Stop / Force stop.
Step 3:
Open the app again as usual. Check that the message that no push messages can be received has disappeared.
If the problem persists after these steps, please contact support@lolyo.net.
¶ iOS
Go to Settings - Your LOLYO app - Messages - Allow messages.
¶ Generate push token again
Step 1:
Place a finger on a part of the screen (within LOLYO) and drag from top to bottom. A refresh of the page should be triggered.
Step 2:
Close the app. To do this, swipe up from the bottom edge of the iPhone - you should now see all active apps. Swipe to the right/left until your LOLYO app is displayed. Now swipe this app upwards so that it disappears.
If the problem persists after following these steps, please contact support@lolyo.net.