By default, the extended profile page is disabled. You can enable the extended profile page, so after clicking on a contact, an employee will no longer go directly to the chat, but to the employees profile page (the chat will of course remain and can be accessed separately).
¶ Step 1
In the administration area, go to Settings and click on Users.
Click on the pencil icon next to Enable extended profile page and activate the setting.
¶ Step 2
It may take a few minutes for the setting to take effect.
As an employee, switch to Contacts and click on an employee's name.
¶ Step 3
Now you will see the extended profile page activated in step 1.
To learn how to create additional profile fields, follow this guide.